Privacy Policy

1. Who We Are

Planning Pal Ltd is a company registered in England and Wales (Company No. 12345678), registered office: 123 Example Street, London, EC1A 1AA, United Kingdom.

Contact: support@planningpal.co.uk

We are the data controller for your personal information under UK data protection laws.

2. What Information We Collect

We collect and process the following types of information:

a. Information You Provide

Account Information: Name, email address, password, and other details you provide during registration.

Subscription/Billing: If you purchase a subscription, we process payment data via our payment processor (e.g. Stripe); we do not store your full card details.

Support Interactions: Communications via email, live chat, or support tickets.

b. Information We Collect Automatically

Usage Data: IP address, browser type, device information, pages viewed, actions taken on the site, and referring URLs.

Cookies and Analytics: We use cookies and similar technologies to provide core functionality, maintain security, and understand how the Service is used.

Location Data: Approximate geolocation (country, city) derived from your IP address, for mapping features.

c. Information from Third Parties

Authentication Providers: If you sign in via a third-party (e.g. Google, Microsoft), we collect basic profile data as permitted.

Public Planning Data: We combine information from official planning data sources and APIs to power our service. This may include property and location information you enter.

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services.
• Process your registration and manage your account.
• Deliver AI-powered planning analysis and mapping features.
• Communicate with you (transactional emails, alerts, support).
• Process subscription payments and manage billing.
• Monitor usage to maintain security and detect fraud.
• Develop new features and understand user needs.
• Comply with legal obligations.

We do not sell your personal data to third parties.

4. Lawful Bases for Processing

We process your data under the following lawful bases:

• Contract: To provide the services you request and manage your account.
• Legitimate Interests: To operate, improve, and secure the Service.
• Consent: For non-essential cookies, marketing, or optional features.
• Legal Obligation: Where required by law (e.g. tax, fraud prevention).

5. Sharing Your Data

We may share your personal data with:

Trusted Third-Party Providers:

• Payment processors (e.g. Stripe) for billing.
• Cloud services (e.g. Supabase, Mapbox) for secure data storage and app features.
• Email providers and live support tools (for paid user support).

Legal or Regulatory Authorities: Where required by law.

Professional Advisors: Accountants, legal advisors, as needed for our business.

We never sell or rent your information.

6. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain your personal data only as long as necessary to provide the service, fulfil legal obligations, or resolve disputes.

• Account data: deleted within 30 days of account closure.
• Payment records: retained as required by law.
• Analytics/cookie data: retained in line with our Cookie Policy.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permitted).
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time (where processing is based on consent).
• Data portability (request a copy in machine-readable format).

To exercise your rights, contact support@planningpal.co.uk. We will respond within one month.

9. Security

We take security seriously. Your data is protected by encryption in transit and at rest, with regular audits and access controls. However, no system is completely secure; you should also keep your login details confidential.

10. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core site functionality (required).
• Remember preferences (optional).
• Analyse site usage (with analytics tools such as Google Analytics).

For more information or to manage your preferences, see our Cookie Policy.

11. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect personal data from anyone under this age. If you believe we have done so, please contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Please check regularly for updates.

13. Contact Us

For questions, concerns, or data rights requests, contact: