Terms of Service

1. About Us

Planning Pal is operated by Planning Pal Ltd, a company registered in England and Wales (Company No. 12345678) with its registered office at 123 Example Street, London, EC1A 1AA, United Kingdom.

Contact: support@planningpal.co.uk

2. Service Overview

Planning Pal is a UK-based web platform providing instant, AI-powered guidance and information about planning permission and related property development matters. Our Service delivers analysis, advice, and mapping by leveraging official planning data sources, geospatial boundaries, and proprietary AI algorithms to help users navigate the UK planning system efficiently.

3. Eligibility

There is no minimum age to use our Service, but users under 18 are advised to do so with adult supervision, especially when engaging in property development or financial decisions.

4. Account Registration

Certain features require registration and/or a paid subscription.

• You must provide accurate, complete information at sign-up.
• You are responsible for all activity under your account.
• You must not allow anyone else to access your account or impersonate another person.

5. User Types

Planning Pal offers:

• Public access: limited features, no registration required.
• Registered users: free account with additional features.
• Paid subscribers: enhanced AI features, live support, alerts, and advanced data layers.
• Administrators: internal use only.

6. Main Features

• Search and view UK planning applications by postcode, administrative area, or boundary.
• Interactive mapping of administrative, parish, and designated area boundaries (Green Belt, SSSI, AONB, Conservation Area, National Park, etc.).
• Real-time AI-powered planning analysis and application summaries.
• User accounts, subscriptions, alerts, and saved searches.
• Email and AI-based live chat support (for paid users).
• Seamless integration with secure payment providers for subscriptions.

7. Data Sources & API Usage

Our Service compiles information from authoritative UK public data sources and APIs, including but not limited to local planning authorities, Ordnance Survey, and official government datasets. We combine these with proprietary AI and mapping technology to deliver a unified experience.

Some data may be subject to licensing or usage restrictions imposed by the source providers.

We do not guarantee the completeness, accuracy, or timeliness of third-party or public datasets and disclaim liability for decisions made on such information.

8. Subscriptions, Billing & Cancellation

• Subscription Plans: Details and pricing are listed on our Pricing page.
• Payment: Processed securely via third-party payment providers (e.g. Stripe).
• Cancellation: You may cancel your subscription at any time after the initial billing cycle. Access to paid features will continue until the end of your current paid period.
• Refunds: Except where required by law, subscriptions are non-refundable.

9. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Attempt to reverse engineer, extract, or misuse our AI models, mapping, or data aggregation systems.
• Resell, redistribute, or commercially exploit any part of the Service or its content.
• Interfere with, disrupt, or attempt to gain unauthorised access to our systems or user accounts.

10. Intellectual Property

All content, software, AI models, branding, and intellectual property on the Service are owned or licensed by Planning Pal Ltd, unless otherwise indicated.

You may not copy, reproduce, distribute, or create derivative works from our content, except as expressly permitted.

You retain rights in any feedback or suggestions you submit to us, but grant us a perpetual, royalty-free licence to use them in our business.

11. User Content

Our Service does not currently permit users to submit or post content publicly. If this changes, additional rules and moderation processes will be published.

12. Third-Party Services

The Service integrates with external platforms, mapping services, data APIs, and payment processors. We do not control these third parties and are not responsible for their content or availability.

Use of such services may be subject to additional terms and privacy policies.

13. Disclaimers

The Service is provided for informational and guidance purposes only and does not constitute legal, planning, or financial advice.

While we strive for accuracy, we do not guarantee the Service will always be error-free, uninterrupted, or fully up-to-date.

Decisions based on the Service's output are made at your own risk. Always consult a qualified professional before making planning applications or property decisions.

14. Limitation of Liability

To the maximum extent permitted by law, Planning Pal Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, loss of profits, data, or business interruption arising out of or related to your use of the Service.

15. Termination

We reserve the right to suspend, restrict, or terminate access to the Service (or any part thereof), with or without notice, for breach of these Terms or suspected misuse.

16. Changes to These Terms

We may update these Terms from time to time. Any significant changes will be notified on our website. Continued use of the Service after changes constitutes acceptance of the new Terms.

17. Jurisdiction

These Terms are governed by the laws of England & Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

18. Contact

For support or questions, contact us via live AI chat (for paid users) or email: support@planningpal.co.uk